is an Indian e-commerce platform for designer traditional wears. We aim to
provide you with a hassle-free and wonderful shopping experience with us through
the latest on-going trends. We also have our 58 years old flagship store
namely, Nilibar located at 1st Floor, Surya Tower, Mall Road, Ludhiana, Punjab
141001. If you would like to book an appointment, please drop an email to us at
does Nilibar.com get its products from?
We have our in-house designers and renowned
Indian based designers who provide us the magnificent collection.
your products authentic?
Undoubtedly yes! Nilibar.com is the
certified e-commerce seller for all the merchandises available on our website.
We provide 100% guarantee of authenticity of our products.
do I place an order?
Select the garment first. Once you choose
your garment, select the appropriate size from the drop-down list tap on
"ADD TO BAG". You may also review your shopping bag by clicking on
"SHOPPING BAG" in the top right corner of the page. If you wish to
remove an item from your shopping bag, tap on the "X" to the right of
the item. Once you are satisfied with your purchase, click on "CHECK
OUT" for payment and shipping instructions. After submitting your order,
you will receive a confirmation e-mail from along with an invoice.
Which size should I choose?
We provide you a link to an international size for your size queries. Please read the instructions instructed on
measurement guide page so that you choose the size that best matches.
Please note that sizes may vary greatly
from designer to designer. Size chat is made for your convenience. If you
encounter any doubt feel free to contact us at support @nilibar.com.
modes of payment can I use?
Nilibar.com allows you to pay with both
debit and credit cards. We accept VISA, MasterCard, Amex, Net banking etc. We
keep your information and credit card numbers absolutely safe as we use the
most secure gateway; India’s primary bank-AXIS bank.
Are the colors displayed on the website accurate?
Nilibar.com allows you to pay with both We do, what we promise. We sell what we
show. We have displayed colors of our products as accurately as possible. We do
not take any responsibility of variations of the display of your screen or
monitor. Minor variations may occur in the color of the fabric, dyes, prints or
embroideries of the product image.
Do I need to set up an account to place an order?
Once you register with us, you will be able to enjoy all the benefits of sales and promotions. It is important to register
and open an account before you place an order. This helps us to assist you as
per your preferences.
How can I modify my account’s details?
Click on “edit” tab within the appropriate
section you wish to update. You may alter your address, add multiple addresses,
modify your measurements, change your credit card details and also can update
your wish-list with ease.
How do I check the status of my order?
Log into your account first then click on
My account and then select the “My Orders” tab.
Can I add items to an existing order?
Unluckily, it is not possible to add a new
item to already submitted or processed order.
do I cancel my order?
Cancellation of an order is subject to our
approval. If you want to cancel your order, drop an e-mail at [email protected] with your order's
reference number. If your request is accepted we will refund your money right
away. Please note that it may take 7-30 business days to get your money back in
your account. Also, shipping charges shall be borne by the customer.
am not satisfied with the garment that I have received. Can I return it?
On-demand customized order is final sale
and not eligible for return. Please refer to our terms and conditions for
I return something, will I get my money back?
If your item is eligible for a return we
will refund your money in the form of an account credit for future purchase.
Please refer to our terms and conditions for further queries.
I change the shipping destination once my order has been dispatched?
No, unfortunately, once your order has been
dispatched you can't alter your shipping address. However, it is recommended to
quickly send us an email with the order ID no. and can put up a request to do
so. It's solely our decision to accept your request. Please check the delivery
time mentioned on the products detail page carefully before placing an order.
my billing and shipping addresses be different?
Yes, your billing and shipping addresses
can be dissimilar. Customers are requested to provide full addresses with the
product I want is sold out. Can I still order it?
Sold out means the product is currently not
available by the designer. We always work for the satisfaction of our customer.
You can drop an email to us at [email protected]
and let us know your demand.
long will it take for me to receive my garment(s)?
Processing time and delivery time of each
garment are different. In stock garments should reach you within 10-12 business
days and garments out of stock and custom orders can take up to 12 weeks to
you ship internationally?
Yes, nilibar delivers its products
internationally as well. Select your country from the drop-down list before
checking out. If your country doesn't appear in the list please contact us at [email protected].
I have to pay duties and taxes?
Products prices displayed are exclusive of
import and customs duties. Custom duties charges differ from country to
country. For further details, you may contact your local customs border agency.
All the merchandises charges are inclusive
of all the domestic taxes.
you also have a store location?
We have our 58 years old flagship store
located at 1st Floor, Surya Tower, Mall Road, Ludhiana, Punjab 141001.
a garment is in stock, can I pick it up from your store location?
Yes, you can pick any garment available in
the stock from our Ludhiana store. If you would like to pick a garment from the
store by yourself, please drop an email to us at [email protected] to save the cost of
shipping. But, if you have already ordered the garment online and you wish to
pick it up on your own, then your shipping cost can’t be refunded.
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